What to Expect in the ER

What to Expect in the E.R.

Treating patients based on their conditions

To best serve every member of our community, the Emergency Department does not operate on a “first come, first served” basis. When patients arrive in the Emergency Department, they are assessed by the triage nurse who identifies those conditions requiring immediate attention and then prioritizes a patient’s care based on his or her condition. At times, therefore, other patients may be seen first.

Certain medical conditions require immediate attention or specialized equipment, which is available in selected rooms in the Emergency Department. Our goal is to provide high-quality, compassionate patient care while minimizing your wait.

Frequently Asked Questions (FAQ)

Q: Can I make an appointment to see the same doctor who treated me in the E.R.?

A: The Emergency Department does not accept appointments.

Q: What is the best time to come to the E.R.?

A: The Emergency Department is available 24 hours a day for patients who require immediate care. Patients are seen in order based on an assessment of their illness.

Q: How do I know if I need to come to the E.R.?

A: The E.R. is always available to patients who feel that they have a problem that cannot wait for an appointment with your primary care physician.

Q: If I come to the E.R. will my doctor see me?

A: Emergency Department patients are seen by providers with training or experience in the specialty of emergency medicine. We obtain consultations as needed, based on our assessment of your problems.

Q: How long can I expect to wait?

A: The Emergency Department is available 24 hours a day for patients who require immediate care. It is not always predictable how long you will have to wait. Patients are seen in order based on an assessment of their illness.

Q: Can I get an appointment with a specialist from the E.R.?

A: The Emergency Department will refer you to your primary care physician or to a specialist based on an assessment of your problem.

Q: Can I see a specialist if I come to the E.R.?

A: Emergency Department patients are seen by physicians with training or experience in the specialty of emergency medicine. We obtain consultations as needed, based on our assessment of your problems.

Q: Can I get medication samples from the E.R.?

A: We generally do not have a supply of samples for patients as per state regulations.