Health Insurance, Payment and Billing Options

CMH’s Patient Accounting Department can assist you with questions about health insurance, payments and billing for medical services.

Patient Accounting is open Monday-Friday from 8 a.m. to 4 p.m. If you have any questions about your bill or need financial counseling, please contact our office at 518.828.8051. To e-mail a question to the Billing Department, please click here. Please be sure to provide your account number, beginning with a “D”, “L”  or “H,” and a detailed question.

PAY IN PERSON

Within the Columbia Memorial Health network, all Care Centers, the Hospital, and physicians employed by CMH currently accept the following health insurance providers.

Please verify with your insurance carrier, for covered benefits and services.

  • Aetna
  • Aetna Medicare Advantage
  • Blue Cross
  • Blue Cross Medicare Advantage
  • Blue Cross Exchange Product
  • Blue Cross Child Health Plus
  • Blue Cross Essential
  • Blue Cross Medicaid
  • Blue Shield of North Eastern NY (some contracts exclude lab services-see BS matrix)
  • Blue Shield Medicare Advantage (some contracts exclude lab services-see BS matrix)
  • CDPHP
  • CDPHP Essential Plan
  • CDPHP Medicaid Managed Care
  • CDPHP Medicare Advantage
  • CDPHP Exchange Product
  • Champus/Tricare
  • Cancer Services Program
  • Diversified (Herrington and Camphill Contract Only)
  • Fidelis
  • Fidelis Medicare Advantage
  • Fidelis Exchange Product
  • Fidelis Essential Plans
  • Emblem Health (GHI/GHI HMO/HIP)
  • Emblem Health Medicare Advantage (GHI/GHI HMO/HIP)
  • Hamaspik
  • Hospice
  • HRGI-FedMed
  • Humana/Choice Care Network
  • Magna Care Network
  • Martins Point
  • Medicare
  • Medicaid
  • Multiplan/PHCS
  • MVP
  • MVP Gold
  • MVP Exchange Product
  • MVP Essential Plans
  • MVP Medicaid Product
  • Nascentia Health Medicare Advantage
  • No-Fault
  • Optum
  • POMCO
  • The Empire Plan (NYSHIP)
  • United Health Care

Updated Feb. 2020

CMH’s Patient Accounting Department can assist you with questions about health insurance, payments and billing for medical services.

Patient Accounting is open Monday-Friday from 8 a.m. to 4 p.m. If you have any questions about your bill or need financial counseling, please contact our office at 518.828.8051. To e-mail a question to the Billing Department, please click here. Please be sure to provide your account number, beginning with a “D” or “H,” and a detailed question.

Click here for Columbia Memorial Health billing and collections policy and procedures.

Prompt Pay Discounts:

For uninsured patients, CMH is pleased to offer a substantial discount on medical bills, if paid in a timely manner. Please contact our billing number for additional information 518.828.8051.

Hospital Related Services: CMH contracts with a number of outside physicians and physician groups, such as anesthesiologists, radiologists and pathologists, to provide services at the Hospital and other locations. Patients may receive bills from these physicians or physician groups for services received while at CMH.

Some physician services you receive at a CMH facility may not be included in CMH’s billing charges and may not be covered by your health insurance provider. Please see below for contact information for these physicians or physician groups and contact them directly to find out which health plans they participate in. Patients are also encouraged to check which health plans the physician arranging for CMH services accepts.

HOSPITAL RELATED SERVICES

Additional billing for services you received at CMH
CMH contracts with a number of outside physicians and physician groups such as anesthesiologists, radiologists and pathologists, to provide services at the Hospital and other locations. Patients can contact these groups directly to find out which health plans they participate in. Patients may receive bills from these physicians or physician groups for services received while at CMH.

So, some physician services you receive at a CMH facility may not be included in CMH’s billing charges and may not be covered by your health insurance provider. You should contact these physicians or physician groups directly to find out which health plans they participate in.

Affiliated Pathology Services, PC (APS)
If you have received any radiology services at Columbia Memorial Hospital, you could be receiving a bill from the doctor who read your test results. Please contact APS directly to discuss the bill at 518.786.1291 or 1.800.235.0045. The APS mailing address is: 47 New Scotland Ave., mc-80, Albany, NY 12208.

North American Partners In Anesthesia (NAPA)
If you are scheduled for surgery through our Gastroenterology Department, you may receive a bill from NAPA for anesthesia services. Please contact them in regards to your bill at 1.888.240.1793. NAPA’s mailing address is: Customer Service, PO Box 725, Melville, NY 11747.

Lab Corp
Some Lab Corp testing services may result in a bill. Please contact Lab Corp customer service at 800.845.6167 with bill-related questions. Lab Corp’s mailing address is: PO Box 224, Burlington, NC 27216-2240.

Emergency Medical Associates, PLLC: If you received Emergency Room services at Columbia Memorial Hospital, you could receive a bill from the Physician who treated you while you were in the ER. This is a separate bill from Columbia Memorial Hospital. Please contact EMA directly to discuss your Physician bill at 800-345-0064.

The Albany Med Health System understands that receiving medical care sometimes includes unexpected expenses. Assistance may be available through the Albany Med Health System Financial Assistance Program.

The program applies to all areas of the Albany Med Health System: Albany Medical Center Hospital, Albany Medical College, Columbia Memorial Health, Glens Falls Hospital and Saratoga Hospital. This includes professional services from employed providers of these facilities.

Eligibility is based on the federal income poverty guidelines and family size using a sliding scale.

Patients seeking access to the Financial Assistance Program will complete the Financial Aid Application and return to the address listed. Click on the link to download the Financial Aid Policy.

You may also contact a Financial Counselor for assistance at 518-828-8051 or billing@cmh-net.org.

Billing Department
Specialty Services Building
65 Prospect Ave.
Hudson, NY 12534

Office hours: Monday to Friday: 8 a.m. to 4 p.m.

Applications and Policies are available in Bengali and Spanish:

To apply for financial assistance online (available in English, Spanish, and Bengali), please click on the link below or use the QR code:

Albany Med Health System Financial Assistance Application

If you are a victim of crime, you may be eligible for financial assistance through the Crime Victims Program. Please contact 518.828.8051 for more information or contact the Office of Victim Services at 800.247.8035 or https://ovs.ny.gov

VISIT PRICING TRANSPARENCY PAGE
VISIT NO SURPRISE BILLING PAGE

Pay in Person

If you prefer to pay your bill in person, please visit us at CMH’s Support Services Building located at 65 Prospect Avenue, (to the left of New York Oncology Hematology) Hudson NY 12534

The Cashier’s Office is open Monday-Friday 8am to 4pm.

If you have any questions about your bill or need financial counseling, please contact our office at 518.828.8051